# Set intervention SLAs and upload limits

Agent Mission Control user guide > Administration

> Control how long people have to respond, how overdue items escalate, and what files they can attach.

**Who can do this:** Tenant Admin (edit). Everyone can view.

Go to **Settings > Human-in-the-Loop**. Changes save as you make them.

## SLA and escalation

- **Default SLA:** 24 hours by default. Set it in hours (1 to 168) or business days (1 to 10).
- An intervention becomes overdue when its SLA runs out from the time it opened.
- **Escalation tiers** (all on by default): at 1x SLA re-notify the primary responder, at 2x notify the department fallback admin, at 4x notify the org admin.
- To give one workflow a different SLA, open it under **Agents > Manage** and set an SLA override.

## File-upload limits

| Setting | Default | Range |
| --- | --- | --- |
| **Max file size (MB)** | 25 | 1 to 100 |
| **Max files per message** | 5 | 1 to 10 |
| **Attachment retention (days)** | 30 | 1 to 3650 |
| **Allowed file types** | PNG, JPG, GIF, PDF, DOCX, XLSX, PPTX, TXT, CSV, JSON | At least one |

Every upload is scanned for malware before anyone can see it. Limits apply to every workflow.

## Related

- [Respond to a human intervention](https://www.agentmissioncontrol.ai/guide/respond-to-interventions/)
- [Set up email notifications (SMTP)](https://www.agentmissioncontrol.ai/guide/email-setup/)

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Source: https://www.agentmissioncontrol.ai/guide/intervention-settings/ · Last updated 2026-10-21 · Full guide index: https://www.agentmissioncontrol.ai/llms.txt