For Operations & department heads
Manage your agent workforce the way you manage your team.
Delegate work, intervene when needed, and route escalations into the systems your team already uses. AMC gives you a live view of every agent, every workflow, and every intervention, so you can run an agent department the way you’d run any other.
Same shape, same management model
T+00 · Delegation model loaded
Section 01 · Delegate
Agents organized like roles, not scripts.
A team isn’t a list of tasks. It’s a set of roles, and you assign work to roles. AMC structures your agent workforce the same way: agents grouped by department and function, each with a defined responsibility, each composed from reusable skills.
Build a skill once · use it across the department
Grouped by department and function.
Your AP department has its agents: Invoice Processor, Bank Reconciliation, Monthly Close Orchestrator. Marketing has its own. The structure mirrors the way you already think about your team.
Workflow definitions you can read.
Workflows are documented in plain language, so you can audit what an agent does and where humans approve, without reading code.
Reusable skills across the workforce.
A skill built for one agent (invoice coding, vendor lookup, GL classification) is available to others. Build it once, use it across the department.
Hire, retire, and reassign.
Add a new agent to handle expense reports. Retire one whose workflow is being replaced. Move responsibilities the way you'd reorganize a team.
Section 02 · Intervene
Agents that know when to ask for help.
The difference between a useful agent and a dangerous one is whether it knows what it doesn’t know. AMC builds intervention into the workflow itself: agents check their own work, escalate when they’re not confident, and remember the answer once you’ve given it.
Invoice arrives. Agent classifies the vendor and codes the GL.
A planner agent runs the rubric: pass, fail, or escalate based on confidence.
Confidence below threshold? "I think this is GL 6230, please confirm" lands in your queue.
You confirm or correct. The agent applies the answer and continues.
Next time this vendor appears, the agent codes it automatically. The same question doesn't come back.
Section 03 · Route
Interventions land in the tools your team already lives in.
The worst version of an intervention is one no one sees. AMC routes escalations into the systems your team is already in, with rules you control.
+ any other system your team uses, via standard MCP integrations. Or skip the external system entirely: AMC has a built-in intervention queue your ops manager can work directly.
Native integrations, and any other system.
ServiceNow, HubSpot, Salesforce out of the box. Anything else your team uses can be wired in through standard MCP integrations. Tickets and tasks are created automatically as part of the workflow.
Teams, email, or directly in AMC.
For interventions that don't need a ticket, escalations can land in Teams or email, or stay inside AMC's built-in intervention queue, which your ops manager works directly.
Routing rules.
This intervention type goes to this person; that one goes to that team. Configurable per workflow.
SLA tracking.
Every intervention has a clock on it. If a response is overdue, AMC escalates.
Section 04 · Monitor
A live view of your agent workforce.
Open AMC and you see what your workforce is doing: what ran, what’s running, what failed, and what’s waiting on a human. Every agent run is inspectable to the step level.
Workflows
No unread invoice emails were found in the inbox, and this was correctly reported. Since no invoices were available, no further actions were required, and the task was completed successfully.
Read the invoice@caydigital.ai inbox for new unread emails containing invoices. For each invoice found, extract: vendor name, invoice amount (with the currency symbol), payment terms / due date.
CRITICAL. How to identify the vendor name:
– The vendor is the value labeled exactly “Vendor Name:” in the PDF body.
– Do NOT use the company name on the letterhead as the vendor.
Section 05 · Recover
Failures are visible, debuggable, and routed.
Things will go wrong. The question isn’t whether failures happen. It’s how fast you can see them, understand them, and fix them.
Asset library did not respond within the configured timeout. The failure is attributed to this step, not the workflow.
Section 06 · Integrate
AMC fits into your operations, not the other way around.
The agent workforce isn’t a replacement for the systems you already run. It’s a layer that works alongside them, creating tickets in ServiceNow, updating opportunities in Salesforce, attaching notes in HubSpot, posting to Teams.
Tickets in your existing systems.
When a workflow needs a human, the ticket appears where your team already manages tickets.
Read and write through MCP.
Agents interact with your existing systems through standard MCP integrations. No custom connector projects.
No rip-and-replace.
AMC works alongside the workflows your team already runs. Agents handle the volume; existing systems handle everything they always did.
Section 07 · FAQ
Questions ops teams ask.
Days, not weeks. New agents are composed from existing skills and workflow patterns. The first agent in a new department takes longer; the second is fast.
You see it on the dashboard, drill into the failed step, and rerun once you've fixed the underlying issue. Memory is updated so the same mistake doesn't happen twice.
Yes. Pause a workflow, override an intervention decision, or stop an agent entirely. All actions are logged.
The status board ranks workflows by completion rate, intervention rate, and ROI. The ones that aren't earning their place are easy to see.
Most don't. Interventions land in the tools they already use: ServiceNow, HubSpot, Salesforce, Teams, email. Only ops managers and department heads work in AMC directly.
Yes. Every step is logged with inputs, outputs, and evaluations. Drill into any run to see exactly what happened.
Watch a workflow
run end-to-end.
Ops buyers don’t read about this. They watch it. We’ll walk you through a live workflow from trigger to completion, including an intervention and a recovery. Twenty minutes, no slide deck.