Monitor runs in Active Work

Active Work is the home page. It shows what your agents are doing now and what needs a person.

Read the dashboard

• •Time range: choose Today, This Week (default), This Month, or This Year. Ranges are rolling, so This Week means the last 7 days.
• •Tiles: Running, Completed, Pending, and Failed. Select a tile to open the matching list of runs.
• •Attention queue: counts of human interventions (with how many are past SLA), failures pending attestation, and flagged steps. Select Open Reviews queue to work them.
• •Recent Workflow Runs: up to 12 run cards with status, start time, and step progress. Select a card to open the run.

Status and outcome are different

Status is where a run is in its lifecycle: Running, Intervention, Pending, Completed, Failed, or Cancelled. Outcome is the verdict: Success or Failure. An admin can change a run's outcome without changing its status. Cancelled runs have no outcome.

Find any run

1. 1On Active Work, select See All Runs.
2. 2Filter by search text, Status, Outcome, date range, or workflow Type.
3. 3Hover a status badge to see why a run ended. Select a row to open it.

Inside a run

• •The header shows status, department, start time, the agents involved, and step progress.
• •Steps lists each step in order. Select a step to see its result, model usage, attached files, and any intervention thread. Select Show details for the agent's thinking and tool calls.
• •Artifacts lists files the run produced. HTML artifacts open in a sandboxed viewer; other files download.
• •Runs update live while you watch.

Cancel a run

1. 1Open the run, or find it in See All Runs.
2. 2Select Cancel run.
3. 3Confirm. Completed steps are kept, but the run won't continue. This can't be undone.