Troubleshooting and FAQ

What sign-in messages mean and answers to the questions people ask most.

Message says	What to do
Your session expired	Sign in again.
We couldn't restore your session	Check your connection, then sign in again.
Your identity provider hasn't verified your email	Verify your email with your identity provider, then sign in.
This account has been deactivated	Ask your administrator to reactivate you.
Sign-in isn't set up for this organisation	Check the address you used, or ask your administrator.
This email address already belongs to another account	Ask your administrator to fix the duplicate.
Sign-in didn't complete	Try again. If it keeps happening, contact your administrator.

Common questions

Question	Answer
I signed in but see almost nothing.	You have no department yet. Ask a Tenant Admin to add you to one and grant you a role.
I can't see Governance or Agents.	Your role doesn't include them, or your organization has no departments yet. See Roles and permissions.
My profile says Admin but I can't do admin things.	The profile role is a label. Ask for a governance role.
I don't get any email.	Email is off until an admin connects it under Settings > Notifications. Also check your notification preferences.
Can I pause or restart a run?	No. You can cancel a run. A run waiting on a person resumes when someone replies.
Why can't I reply to an intervention?	Replying needs the Department Manager role for that department, or Tenant Admin. Withdrawn or completed threads can't take replies.
Run now is grayed out.	You have no enabled workflow types you're allowed to run in your departments.
My run was blocked by budget.	The department hit its cap. Request a budget override.
A registration says Access not granted.	Grant AMC's managed identity a role on the resource, then save it again.

Contact your AMC administrator first. Admins can reach the AMC team with the version number from Settings > System.

Last updated 2026-10-21